The Author

Nikki Sweet is the founding director of Customer Service University and CEO of CSU Productions, Inc. As a Professional Member of the National Speakers Association for more than a decade, Nikki’s tell-it-like-it-is approach, sprinkled with soulful insight and wit, has often earned her educational and story telling accolades. At a very early age, Nikki became enamored with animals, particularly horses. As she grew so did her passion for the four-legged high-spirited mane-sporting creatures. Her relationship with horses has always filled her with overwhelming joy, especially through the most challenging times, as evidenced in her recent memoir, When Souls Have Lips. “It begins with my story – and ends with yours,” she points out. “When your emotions are stirred by this book, it is your story unfolding with each turn of the page.”

A believer in enjoying life to the fullest, over the years Nikki has added cattle drive adventures, flying planes, and cross-country RVing to her list of passions. When not on the road, in the air, or in the mountains, she and her husband reside in Florida with their rescued black lab, who inspires them to welcome each day with gratitude and a wagging tail.